Juliet Morris

Programme: CHAI Fellowship Postgrad - Cohort 2025

Education: 

- BSc in Genetics and Computer Science (University of Cape Town)
- BSc (Hons) in Molecular and Cell Biology (University of Cape Town)
- MSc in Data Science (University of Cape Town)

Project title: Measuring the Impact of a Digital Calling System on Emergency Medical Services in Nelson Mandela Bay 

Project description: In 2023, the Eastern Cape Department of Health implemented a Computer-Aided Dispatch (CAD) system for the Gqeberha Provincial Communication Centre’s Emergency Medical Services (EMS), replacing manual dispatch in Nelson Mandela Bay. To assess its impact, ambulance GPS tracker and EMS call centre data from before and after implementation were compared. The GPS data was grouped into trips using trip definition criteria, and trip frequency, duration and distance were compared across periods. Quantile regression was applied to the call centre data to examine associations between system- and patient-level factors and ambulance response times. These associations were then compared between the pre- and post-CAD datasets to investigate changes linked to the CAD implementation.

Home Country: South Africa